Bow-Back Skater Dress

At LARYVOE, we believe your shopping experience should be as effortless as your style. Below you’ll find everything you need to know about how we deliver your order.

Processing & Dispatch

Orders are processed and dispatched within 1 to 2 business days 

Business days are Monday to Friday, excluding public holidays.

Once shipped, you’ll receive a confirmation email with tracking details.

 

Shipping Options & Delivery Times

UK Standard Shipping – Free | 1–3 business days (excluding processing time)

EU Shipping – €5.95 | 1–4 business days (excluding processing time)

US Shipping – $9.99 | 3–7 business days (excluding processing time)

Get free worldwide shipping on purchases of 2 or more items!

We aim to deliver not just on time, but earlier than expected whenever possible.

Taxes & Duties – No Hidden Fees

For all international orders (EU & US), taxes and duties are fully included in the prices shown on our website.

This means you only pay at checkout, and we’ll handle the rest — no hidden charges, no surprises at delivery.

Order Tracking

Every order comes with a tracking number, which will be emailed to you once your package has been dispatched.

If your tracking shows no movement for several days, please email us at info@laryvoe.com with your order number and tracking information - we'll get straight onto it with our courier and sort things out for you.

Shipping Destinations

Currently, we ship to the UK, EU, and US. We’re working hard to expand, and global shipping will be available soon.

Incorrect Address

Please double-check your shipping details at checkout. LARYVOE cannot be held responsible for parcels delayed, lost, or returned due to incorrect or incomplete addresses.

Missing or Delayed Packages

If your order appears delayed, please first check the tracking link. If you still need help, get in touch at info@laryvoe.com and we’ll be happy to assist.

At LARYVOE, we want you to love your purchase. If something isn’t quite right, you may return eligible items under the conditions below.

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Return Window

• You have 14 days from the date of delivery to request a return.

• Items must be returned to us within 28 days of delivery to be eligible for a refund.

• We do not offer an extended holiday return policy.

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Return Conditions

• Items must be returned in their original condition, unworn, unwashed, with all tags attached and in original packaging.

• Returns with snags, tears, makeup, stains, perfume, or other damage cannot be accepted.

• Items marked Final Sale / Non-Returnable cannot be refunded unless faulty.

• Customers are responsible for return shipping costs unless the item is defective or incorrectly sent.

• For approved returns, a prepaid return label can be provided, with the cost deducted from your refund. Alternatively, customers may arrange and cover the return shipping themselves.

• In some cases, you may need to print and attach a commercial invoice (depending on your location).

• We reserve the right to refuse refunds for items that don't meet these conditions or are returned outside of our policy timeframe.

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Return Process

Customers are responsible for return shipping costs unless the item is faulty or incorrectly sent.

To initiate a return:

1. Log into your customer account on our website using your email and the one-time code sent to you.

2. Select the order and items you wish to return.

3. Provide a reason for the return.

4. Submit the return request for approval.

Once approved, we will email you with further instructions:

International Orders:

We will provide you with a commercial invoice, which must be printed and attached to your parcel.

Customers must clearly mark the package as “Returned Goods” when creating the shipping label.

⚠️ Failure to follow these steps may result in additional tax and duty charges on international orders, which will be deducted from your refund.

UK Orders:
A commercial invoice is not required.

All Customers:
Please ensure you use a tracked courier and email us the tracking number.

 If the item is damaged or lost in transit, we reserve the right to refuse the refund.

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Alternative Return Option

We can provide a prepaid return label for you, and the cost of this label will be deducted from your refund.

To request this option:

1. Log into your customer account on our website.

2. Select the order and items you wish to return.

3. Provide a reason for the return.

4. Leave a note requesting a prepaid return label.

📌 Please note: In some cases, you may still need to print and attach a commercial invoice (depending on your location).

Fees

Return shipping costs vary depending on location, parcel size, and weight.

• UK Customers: £3 – £5

• International Customers: £10 – £40

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Refunds

• Refunds are issued once the return has been received and inspected (within 5–7 business days).

• Refunds will be processed back to your original payment method, or as store credit if chosen.

• If you paid with a store credit and another payment method, refunds will be applied to the store credit first, then to the additional payment (this cannot be changed).

• Refund times vary depending on your payment provider (typically 5–10 working days).

• Original shipping costs are non-refundable (except where we sent a faulty/incorrect item).

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Fair Use Policy

To protect against misuse, we reserve the right to:

• Refuse refunds for items that don't meet our return conditions.

• Flag or suspend accounts with unusual returns activity (e.g., ordering in bulk and returning most or all items, frequent returns without valid reason).

• Take legal action in cases of fraudulent claims.

Examples of misuse include (but are not limited to):

• Returning items worn, used, or not matching your order.

• False claims of missing items or returning fewer items than reported.

• Keeping or wearing items for extended periods before returning.

• Unusual or excessive returns (e.g., bulk ordering and returning most or all items).

• Raising non-fraudulent chargebacks.

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Contact

If you have questions about your return or haven’t received your refund in the expected timeframe, please contact us at:
📧 returns@laryvoe.com