Return Policy

At LARYVOE, we want you to love your purchase. If something isn’t quite right, you may return eligible items under the conditions below.

Return Window

• You have 14 days from the date of delivery to request a return.

• Items must be returned to us within 28 days of delivery to be eligible for a refund.

• We do not offer an extended holiday return policy.

Return Conditions

• Items must be returned in their original condition, unworn, unwashed, with all tags attached and in original packaging.

• Returns with snags, tears, makeup, stains, perfume, or other damage cannot be accepted.

• Items marked Final Sale / Non-Returnable cannot be refunded unless faulty.

• Customers are responsible for return shipping costs unless the item is defective or incorrectly sent.

• For approved returns, a prepaid return label can be provided, with the cost deducted from your refund. Alternatively, customers may arrange and cover the return shipping themselves.

• In some cases, you may need to print and attach a commercial invoice (depending on your location).

• We reserve the right to refuse refunds for items that don't meet these conditions or are returned outside of our policy timeframe.

Return Process

Customers are responsible for return shipping costs unless the item is faulty or incorrectly sent.

To initiate a return:

1. Log into your customer account on our website using your email and the one-time code sent to you.

2. Select the order and items you wish to return.

3. Provide a reason for the return.

4. Submit the return request for approval.

Once approved, we will email you with further instructions:

International Orders:

We will provide you with a commercial invoice, which must be printed and attached to your parcel.

Customers must clearly mark the package as “Returned Goods” when creating the shipping label.

⚠️ Failure to follow these steps may result in additional tax and duty charges on international orders, which will be deducted from your refund.

UK Orders:
A commercial invoice is not required.

All Customers:
Please ensure you use a tracked courier and email us the tracking number.

 If the item is damaged or lost in transit, we reserve the right to refuse the refund.

Alternative Return Option

We can provide a prepaid return label for you, and the cost of this label will be deducted from your refund.

To request this option:

1. Log into your customer account on our website.

2. Select the order and items you wish to return.

3. Provide a reason for the return.

4. Leave a note requesting a prepaid return label.

📌 Please note: In some cases, you may still need to print and attach a commercial invoice (depending on your location).

Fees

Return shipping costs vary depending on location, parcel size, and weight.

• UK Customers: £3 – £5

• International Customers: £10 – £40

Refunds

• Refunds are issued once the return has been received and inspected (within 5–7 business days).

• Refunds will be processed back to your original payment method, or as store credit if chosen.

• If you paid with a store credit and another payment method, refunds will be applied to the store credit first, then to the additional payment (this cannot be changed).

• Refund times vary depending on your payment provider (typically 5–10 working days).

• Original shipping costs are non-refundable (except where we sent a faulty/incorrect item).

Fair Use Policy

To protect against misuse, we reserve the right to:

• Refuse refunds for items that don't meet our return conditions.

• Flag or suspend accounts with unusual returns activity (e.g., ordering in bulk and returning most or all items, frequent returns without valid reason).

• Take legal action in cases of fraudulent claims.

Examples of misuse include (but are not limited to):

• Returning items worn, used, or not matching your order.

• False claims of missing items or returning fewer items than reported.

• Keeping or wearing items for extended periods before returning.

• Unusual or excessive returns (e.g., bulk ordering and returning most or all items).

• Raising non-fraudulent chargebacks.

Contact

If you have questions about your return or haven’t received your refund in the expected timeframe, please contact us at:
📧 returns@laryvoe.com